Refund policy
RETURN & REFUND POLICY
Last updated: June 7, 2026
We want you to be satisfied with your purchase from Morrowden. Please review this policy before requesting a return.
30-DAY RETURN WINDOW
You may request a return within 30 days after your order is delivered. To be eligible, the item must be unused, unworn, in its original condition, and returned with its original packaging, accessories, manuals, and proof of purchase.
To start a return, contact us at support@morrowden.com before sending the item. Returns sent without prior authorization may not be accepted. We will provide return instructions and the approved return address. Do not return products to the address shown on the shipping label unless we instruct you to do so.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order when it arrives. If an item is damaged, defective, missing parts, or incorrect, contact support@morrowden.com within 7 days of delivery and include your order number, a description of the issue, and clear photos or video. If the claim is approved, we will provide an appropriate replacement, refund, or other remedy and cover reasonable return shipping when a return is required.
CHANGE-OF-MIND RETURNS
For approved change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges and any express-shipping upgrade are non-refundable unless required by law or the return is caused by our error. We recommend using a trackable shipping service.
NON-RETURNABLE ITEMS
We cannot accept returns for:
• Items that have been used, installed, altered, damaged after delivery, or returned incomplete;
• Gift cards, downloadable products, or personalized products;
• Clearance or final-sale items where permitted by law;
• Products that cannot be returned for health, hygiene, or safety reasons after being opened;
• Hazardous materials, flammable liquids, gases, batteries, or other products subject to shipping restrictions, except where required by law.
CANCELLATIONS AND ORDER CHANGES
Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes after an order has entered processing or has shipped. If cancellation is no longer possible, you may request a return after delivery under this policy.
REFUNDS
After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method, normally within 10 business days. Your bank or card provider may require additional processing time.
If more than 15 business days have passed since we approved your refund, contact support@morrowden.com.
EXCHANGES
The fastest way to exchange an item is to request a return and place a new order after the return is approved. For damaged or incorrect items, contact us first so we can provide the appropriate solution.
INTERNATIONAL CUSTOMERS
Customers are responsible for accurately providing delivery and customs information. Import duties, taxes, and brokerage charges are non-refundable unless required by law. This policy does not limit any mandatory consumer rights that apply in your country.
UNITED KINGDOM AND OTHER STATUTORY RIGHTS
Where applicable, consumers may have a legal right to cancel an online purchase within 14 days of receiving it, followed by a further period to return it. You may be responsible for return shipping unless the item is faulty or we agree otherwise. Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded, including consumer guarantees under applicable United States, Canadian, Australian, or United Kingdom law.
CONTACT
Email: support@morrowden.com
Website: https://morrowden.com