Shipping policy
SHIPPING POLICY
Last updated: June 7, 2026
ORDER PROCESSING
Orders are normally processed within 1–3 business days, excluding weekends and public holidays. Processing time is separate from transit time. During product launches, holidays, severe weather, or periods of high demand, processing may take longer.
You will receive a confirmation email after placing your order and a shipping confirmation with tracking information when the order ships. Tracking may require 2–5 business days to begin showing movement.
SHIPPING DESTINATIONS
Morrowden currently serves customers in the United States, Canada, Australia, and the United Kingdom where eligible products and delivery services are available. Available shipping methods and charges are displayed at checkout after a valid delivery address is entered.
ESTIMATED DELIVERY TIMES
United States:
• Standard Shipping: approximately 7–15 business days after processing.
• Express Shipping: approximately 3–8 business days after processing.
Canada, Australia, and the United Kingdom:
• Delivery estimates vary by destination, product, and selected carrier. The available service and estimated transit time will be displayed at checkout.
All delivery times are estimates, not guarantees. International shipments may experience customs, carrier, weather, security, or local-delivery delays outside our reasonable control.
SHIPPING CHARGES AND FREE SHIPPING
Shipping charges and any free-shipping threshold are calculated according to the order value, products, destination, and service selected at checkout. Free shipping, when offered, applies only to the eligible standard service. Express or upgraded shipping fees are not refundable after shipment unless required by law or the shipment was sent using the wrong service due to our error.
MULTIPLE PACKAGES
Items in the same order may be fulfilled from different locations or suppliers and may arrive in separate packages. You will not be charged additional shipping solely because we divide an order into multiple shipments after checkout.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address, including apartment or unit number where applicable. Contact support@morrowden.com immediately if you notice an error. We cannot guarantee address changes after processing begins.
Additional costs caused by an incorrect or incomplete customer-provided address, refusal of delivery, or failure to collect a package may be deducted from a refund where permitted by law.
TRACKING AND DELIVERY
A shipment may be marked delivered shortly before physical arrival. If tracking shows delivered but the package cannot be found, check the delivery area, household members, neighbors, and the carrier, then contact us within 7 days. We will assist with a carrier inquiry, but we may require supporting information before issuing a replacement or refund.
DAMAGED, LOST, OR MISSING SHIPMENTS
If your order arrives damaged, incomplete, or incorrect, contact us within 7 days of delivery with your order number and clear photos or video. If tracking has not updated for an unusually long period or the order has exceeded the stated delivery estimate, contact us so we can investigate.
CUSTOMS, DUTIES, AND TAXES
International orders may be subject to import duties, taxes, customs processing, or brokerage fees. Any amounts collected at checkout will be shown before payment. Charges not collected at checkout may be assessed by local authorities or the carrier and are generally the customer’s responsibility unless otherwise stated or required by law.
RESTRICTED LOCATIONS AND PRODUCTS
Some products cannot be shipped to certain destinations because of carrier, customs, safety, battery, size, or legal restrictions. We may cancel and refund an affected item if no compliant delivery service is available. We do not currently ship to freight forwarders, reshipping addresses, or locations excluded at checkout unless we agree in writing.
ORDER CHANGES AND CANCELLATIONS
Contact us promptly if you need to change or cancel an order. We cannot guarantee changes after processing or shipment. Once shipped, the Return & Refund Policy applies.
CONTACT
For shipping assistance, contact:
Email: support@morrowden.com
Website: https://morrowden.com
Please include your order number in all shipping inquiries.